Terms of Service

 

Quick Find

My Account

Shopping

Ordering

Shipping & Returns

Security & Privacy

International

  • Placing International Orders
  • International Availability
  • Shipping Costs & Delivery Schedules
  • Payment Methods & Billing
  • International Returns & Exchanges
  • Duties & Taxes




  • Quick Find

     

    Tracking an Order

    Please call us at 800-531-2666 to check the status of your order, once your order has been placed.

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    Shipping Costs & Delivery Schedule

    For U.S. orders and shipping with Graf & Sons, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. Freight is prepaid to the 1st 48 states on regular ground service only except for target load ammo (trap, skeet and sporting clay ammo sold by the case). Orders shipping to AK & HI or any customer requesting a different ship via than UPS or FedEx ground will pay actual freight & insurance. We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Each order will have a Non-Refundable $7.95 handling insurance charge for Internet orders and a $9.95 handling and insurance charge for mail, phone or fax orders added, excluding AK & HI orders, or any order where the customer pays actual freight & insurance. This charge is per order. If items are backordered there will NOT be another handling and insurance charge. On any refused package(s) the customer is responsible for outgoing and return shipping charges, including hazardous materials fees.

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    Minimum Order

    We require a minimum order of $40 in merchandise.

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    Returns & Exchanges

    We want you to be pleased with your purchase, but if something isn't correct, let us know. If you need to return a product, we will make every reasonable effort to satisfy you. For all returns, please contact Customer Service prior to shipment at 800-531-2666, extension 3, or e-mail at customerservice@grafs.com and we will make arrangements to correct your order. We will process your return and issue you a Return Authorization Number. ABSOLUTELY no returns on used items, items not in resalable packaging, or without obtaining a Return Authorization (RA) number, which expires 30 days after issuance. We'll gladly accept returns for any Graf & Sons order upon receiving your items within 45 days of the Invoice date (some Exclusions apply). We regret that we do not refund original shipping costs with the return. 
      
    To return product to Graf & Sons, please follow these instructions: 
      
    1. Contact Graf & Sons to receive your Return Authorization Number. 
    2. Repack merchandise. 
    3. Ship the package to us: Graf & Sons, Inc   4050 S Clark St   Mexico, MO 65265 
      
    It takes up to 30 business days to process the return. Credits will be issued according to the method of payment when the order was placed. (example: credit card orders will be applied back to the credit card; Open Accounts are credited on the account; Cash orders will be credited with a check)  We will notify you once your return has been processed. Please note that your financial institution can take up to seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.  

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    Return Exclusions

    No returns on used items or items not in resalable packaging. We do not accept returns on scopes that have been mounted, clearance, special order products, loaded ammunition, powder or primers. A 10% restocking fee ($100 maximum) will be charged on ALL returns except those where we have made an error. Any defective merchandise should be returned to the manufacturer. If you have received merchandise in error, please call Customer Service at 800-531-2666, extension 3, or e-mail at customerservice@grafs.com and we will make arrangements to correct your order. No return items shipped to Graf’s via COD will be accepted.  Special orders are non-returnable.   Any excluded items that are returned will be returned to you or discarded at no credit.

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    International Shipping

    We do accept orders from international customers. NOTE: We require a $500 minimum order. All freight is billed to the customer. We will normally ship via Parcel Post, Air Parcel Post, FedEx or Freight Forwarder. Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license is required to export rifle & pistol ammunition & components. Some other items such as scopes, shot shell ammunition & components, & gun parts may also require export licenses to certain countries. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments. 
      
    Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address. 
      
    If you are a dealer outside of the United States and would like to order from Graf & Sons, please send us a copy of your dealer's license or re-seller's permit (subject to approval).  If you are not a dealer, but you know one in your area, please take this information to them. Ask them to send us a copy of their business license and we will send them the necessary information. 
      
    Our mailing address is: 
    Graf & Sons, Inc 
    Attention: International Sales 
    4050 S Clark St 
    Mexico, MO 65265 
    Phone: 800-531-2666 
    Fax: 800-367-7626

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    Finding Products/Searching Tips

    Graf & Sons offers thousands of products and hundreds of brands. Finding the right product to fit your needs can be challenging. Let us assist you in finding exactly what you're looking for - whether it's a specific bullet, shell holder, or that perfect powder, Graf & Sons has what you are looking for. 

     

    Two ways to search for an item:

    Search for a product by typing its description or item number in the search bos at the top of most grafs.com pages and clicking on the "Search" button.

     

    To narrow your search, choose a category to the left to search within by clicking on the drop-down menu next to the search box. Once you reach a page that lists the products in your desired category, you can search within these products, or sort them, to find something of interest. When you find an item of interest, click on the "Add to Cart" button to place it in your Shopping Cart.

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    Password Reset

    For security reasons, grafs.com requires a password for signing-in to your account. If you have forgotten your password or to reset your password, click on the forgot password link. Once there, you'll be prompted to enter the email address associated with your account.  A password reset message will be sent to your email address, allowing you to set your account password to whatever you'd like.  If you are still unable to access your account, you can contact Customer Service to reset your password.

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    My Account

     

    Creating an Account

    Click on the "Consumer Log-In" at the top of the page and then on the "Register" link. 


    Type the required information and click the "Create Account" button. 


    You can change your account information at any time, as well as check the status of your latest orders. 

    Reasons to create an account:  It's Free! You can check the status of your backorders. Your account information will be automatically entered during the checkout process. You can review your past orders. 

     

    Don't want to create an account? Place the order as a guest.

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    Change Account Settings

    You can manage your personal info, including your email address, password, or email preferences at any time. To access your account, click on "Your Account" at the top of any page on our site. From here, you can select an area you wish to update. NOTE: You have to be logged in to your account in order to change your account information.

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    Signing-in to My Account

    Click on the appropriate log-in link at the top of the page, just beneath the Graf & Sons logo and then enter your login information.

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    Forgot Password/Requesting a Password

    For security reasons, grafs.com requires a password for signing-in to your account. If you have forgotten your password or to reset your password, click on the forgot password link. Once there, you'll be prompted to enter the email address associated with your account.  A password reset message will be sent to your email address, allowing you to set your account password to whatever you'd like.  If you are still unable to access your account, you can contact Customer Service to reset your password.

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    View Purchase History

    Sign into your account and click the "Order History" link to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to see the history for. Once your order has left our warehouse in Missouri, the order status will appear as "Processed." In most cases, when you select USPS or UPS Ground shipping, you will get your order within a week after it has left our warehouse. Ninety percent of grafs.com orders are shipped from our warehouse in Missouri within 1 - 2 business days (it may take longer for weekend orders).

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    Email/G-blast Subscriptions

    Customers signed up for the G-Blast Email are the first to know about the latest product additions and discounts. The G-Blast is sent to our Customers periodically and features the newest products and best prices on select items from our entire product line. NOTE: You must be signed up for this email type to be eligible for our periodic deep-discount promotions and to be the first to know about our limited supply, one time offer or special buys. 

     

    Order/Shipping Confirmations  

    Graf & Sons will notify you by email when your order is placed on-line. 

     

    Order Confirmations 

    Graf & Sons will send a confirmation that your order has been received within minutes. The order confirmation will show where the order is shipping, the items and quantities ordered, and all charges on the invoice. 

     

    Email Preferences

    You will have three choices relating to the way in which Graf & Sons exchanges information with other reputable companies. 
    Choice one: Your information will be used by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising material. Graf & Sons Inc. may contact you for any purpose. Graf & Sons will exchange your information with other reputable companies. 
    Choice two: Your information will be used exclusively by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising materials. Graf & Sons Inc. may contact you for any purpose. Your information will not be exchanged with any other reputable company. Graf & Sons Inc. will keep your information strictly confidential. 
    Choice three: You may choose to receive no correspondence at all. Your information will not be used for any advertising purpose whatsoever. You will not receive any Graf & Sons Inc. printed catalogs, sales fliers, email specials, or any other type of advertising materials. Your information will not be exchanged with any other company. Graf & Sons Inc. will keep your information strictly confidential. Graf & Sons Inc. may still contact you regarding information needed in the course of normal business such as order confirmations, backorders, tracking numbers, etc.

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    Wish List

    Make a Wish List of favorite items! Your Wish List allows you to save items for purchase in the future. You can add items to your Wish List by clicking on the "Add to Wish List" link on any product page.  When you are ready to purchase an item from your Wish List, simply click on the "Move to Cart" button next to an item, go to your Shopping Cart, and click on the "Checkout Now" button.

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    Request a Catalog

    Request a printed catalog by clicking the "Request Catalog" link near the bottom of every page or contact Graf & Sons by phone and one of our sales associates will fill your request.  
    Email: customerservice@grafs.com  
    Phone: 1-800-531-2666  
    Mail: Graf & Sons, Inc  
    Attention: Catalog Requests  
    4050 S Clark St  
    Mexico, MO 65265

     

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    Shopping

     

    Finding Products / Searching Tips

    Graf & Sons offers thousands of products and hundreds of brands. Finding the right product to fit your needs can be challenging. Let us assist you in finding exactly what you're looking for - whether it's a specific bullet, shell holder, or that perfect powder, Graf & Sons has what you are looking for. 


    Two ways to search for an item:

    Search for a product by typing its description or item number in the search box at the top of most grafs.com pages and clicking on the "Search" button.

    To narrow your search, choose a category to the left to search within by clicking on the drop-down menu next to the search box. Once you reach a page that lists the products in your desired category, you can search within these products, or sort them, to find something of interest. When you find an item of interest, click on the "Add to Cart" button to place it in your Shopping Cart.

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    Shopping From a Catalog

    You can add items to your Shopping Cart by product number from the “Catalog Quick Order” page. Located at the bottom of every page, find the link that says “Catalog Quick Order” enter a product number, quantity, and click on the "Add to Cart" button.

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    Product Availability & Out of Stock Products

    Graf & Sons carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a monthly or weekly basis depending on the particular item and brand. Since our real-time inventory system is tied directly into our website, you'll always know whether the item you're looking for is in-stock. You can check the availability of a product while viewing browsing/search results, or on any product page.

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    If You Are a Minor

    Graf & Sons does not sell products for purchase by minors. If you are under 18 years of age, do not submit any information without the express consent and participation of a parent or legal guardian. 

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    Incorrect Product/Technical Descriptions

    We appreciate being contacted when incorrect descriptions, or information is discovered. Prices and specifications are subject to change without notice. Errors including descriptive, photographic and/or typographic are subject to correction.

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    Ordering

     

    Shipping & Handling

    For U.S. orders and shipping with Graf & Sons, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. Freight is prepaid to the 1st 48 states on regular ground service only except for target load ammo (see below). Orders shipping to AK & HI or any customer requesting a different ship via than UPS or FedEx ground will pay actual freight & insurance. We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Each order will have a Non-Refundable $7.95 handling insurance charge for Internet orders and a $9.95 handling and insurance charge for mail, phone or fax orders added, excluding AK & HI orders, or any order where the customer pays actual freight & insurance. This charge is per order. If items are backordered there will NOT be another handling and insurance charge. On any refused package(s) the customer is responsible for outgoing and return shipping charges, including hazardous materials fees. 


    Backorder Shipping Charge 
    All backorder items ship separate from the in-stock order and will NOT have another handling and insurance charge.

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    Hazardous Materials

    Powder, primers & liquid cleaning chemicals over 1 quart, will be charged a $28.50 hazardous material fee per package. Maximum gross weight per package is 50 lbs. We can mix brands in one package. Minimum order for powder is 4 lbs. Minimum primer order is 1000. On any backordered hazardous material, you are responsible for the $28.50 hazardous charge. No individual powder containers over 8 lbs. can be shipped. Hazardous materials cannot be shipped US Mail. Any hazardous materials (primers, ammo, fuse) shipped via air will be charged a $40.00 hazardous materials fee per package. These ORM-D classification items (powder and any type of aerosols, oils and solvents) cannot be shipped via air. Primed hulls, primed brass and ammo do not require a Hazardous Materials fee for ground shipping. Hazardous Materials require an adult signature for delivery. ID may be required at delivery for proof of age. In the event that the package is not delivered after 3 attempts or refused, the customer will be responsible for all associated shipping charges including Hazardous Materials fee.

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    Illinois Customers

    We must have a copy of your FOID card and valid driver’s license on file in order to ship primers, powder or ammunition to Illinois. This includes all orders where "Ship To" and/or "Bill To" is located in Illinois. 
      
    1. Fax, mail or email (pdf or jpg) a legible copy of your Illinois FOID card and valid driver’s license to: 
    Email: customerservice@grafs.com 
    Fax: 1-800-367-7626 
    Mail: Graf & Sons, Inc 4050 S Clark St  Mexico, MO 65265 
    2. Within 48 hours you upon receiving your FOID card, we will notify you that you are set up to order ammunition, primers, powder, from Graf & Sons. 

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    Massachusetts Customers

    We are currently unable to ship ammunition and/or components to retail customers in the state of Massachusetts. We value your business and apologize for this temporary inconvenience. This includes all orders where the "Ship To" and/or "Bill To" is located in Massachusetts. 

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    How to Order

    The shopping cart, which can be accessed by the link in the upper-right corner of most grafs.com pages, is the area where you can put the items you'd like to purchase while you shop. To put an item in your shopping cart, browse our categories by clicking a tab near the top of the screen or search for an item by typing it into the search box and clicking on the "Search" button. When you find an item of interest, click on the "Add to Cart" button to place it in the shopping cart. Once your cart contains all of the items that you would like to purchase, click on the "Checkout Now" button to finish your order.

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    Payment Methods

    We accept Visa, MasterCard, Discover, American Express, certified checks or money orders. We require the 3 digit CID security number located on the back of the card (American Express- 4 digits on the front) in order to process any credit card orders. When paying by credit card, the billing address must be the same address as where the credit card statement is mailed. Advanced payment by personal or business checks are accepted but will be held 14 days for clearance. We will also ship COD with payment terms of certified check or money order. There is an additional $12.00 COD charge for each package. Refusal of a COD shipment may result in loss of COD payment option for future orders. NRA and ATA members: send us a copy of your membership card and we will waive the 14 day check clearance option on orders up to $250. After your card is on file, future orders up to $250 may be shipped COD check okay. The COD payment option is not available to first-time customers.

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    Placing Online Orders

    If you have a grafs.com account set up, enter your email address and password in the Login Section and click the login button. Choose your payment method, fill in the billing address for the credit card (this will auto-fill from your account by clicking the check box “Billing address is the same as my mailing address”). If you are entering a new address for an APO or FPO shipment, pay special attention to the instructions on the right. Select your shipping method; remember Graf & Sons pays the freight on standard UPS/FedEx Ground shipments. Tell us where you would like us to ship your order (again, will be auto-filled automatically from your account by clicking the check box “Shipping address is the same as my mailing address”). Check the accuracy of the information you provided and make any necessary changes. Click  "Place Your Order" to finish the order process. After you place your order, you will receive an order confirmation to the email address used when setting up your account. We will also send you a shipment confirmation email at the time your order (or a portion of it) is shipped.

     

    Most orders can be tracked in our "Track Your Orders" section. If you wish to track your order, go to Track Your Orders.

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    Placing Catalog & Telephone Orders

    When placing an online order using your catalog:  You can quickly add items to your Shopping Cart by item number from the “Catalog Quick Order” page link at the top of the page. Enter item number, quantity, and click on the "Add to Cart" button. 
      
    To place an order by mail: 
    Fill out the mail order form completely and send it to us at: 
    Graf & Sons, Inc 
    4050 S Clark St 
    Mexico, MO 65265 


    Remember! Pricing in the catalog is current at time of print. Vendors periodically change their pricing after the catalog has gone to print. Because of this, prices are subject to change, and will ship at the current pricing. For up-to-date product pricing, check it out online, or by calling us at 800-531-2666. 
      
    To place an order by phone: 
    Call us at 800-531-2666 and we’ll take care of you right away.  Call Center Hours are Monday thru Friday 8am – 6pm CT, and Saturday 10am-2pm CT. 


    Please have ready: your customer number and the item number of your product(s). If you don't know an item number for a specific type of item, please gather as much information as you can (ex: a 22cal bullet, we will need a manufacturer, bullet weight and type) and we can help you find what you are searching for. 

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    Gift Certificates

    You may purchase a gift certificate by calling us at 800-531-2666. Please have the “Bill-to” and “Ship-to” address for the gift certificate available.

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    Using Gift Certificates

    You may redeem a gift certificate by calling us at 800-531-2666, and placing your order over the phone.

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    Sales Tax

    Sales Tax in the amount of 8.6% is added to the total price of your order if the billing address and/or shipping address is within the state of Missouri.

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    Billing Questions

    The billing address is the address where your credit (or debit) card statement is sent. 


    For U.S. orders and shipping with Graf & Sons, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. 


    The Graf & Sons charge will be listed on your credit card bill as: Graf & Sons and the total amount charged. 


    If you have any questions about billing or charges to your account, please contact us immediately. 

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    Order Confirmation E-mails

    Within minutes of placing your online order, Graf & Sons will send a confirmation that your order has been received.

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    Canceling & Modifying Orders

    Because your order prints directly to shipping for immediate processing, once you’ve place your order online we are unable to make changes.  If you have a change or cancellation, please contact Customer Service at 800-531-2666 ext 202 and we will do what we can to accommodate you.

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    Problems with Checkout

    If the on-screen errors do not trouble shoot the problem, please call us at 800-531-2666.

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    NRA "Round-Up"

    Graf & Sons participates in the NRA "Round-Up" program that raises funds to support the NRA/ILA National Endowment for the Protection of the 2nd Amendment. 

    Every Graf & Sons customer has the opportunity to “round-up” the total of his or her purchase to the next highest dollar. This amount is sent to the NRA where it is put into an Endowment.

    Only the interest from the Endowment is used, so the total continues to grow each year.

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    Shipping & Returns

     

    Handling & Insurance Charges

    For U.S. orders and shipping with Graf & Sons, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States. Freight is prepaid to the 1st 48 states on regular ground service only, excludes target load ammo (see below). Orders shipping to AK & HI or any customer requesting a different ship via than UPS or FedEx ground will pay actual freight. We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Each order will have a Non-Refundable $7.95 handling insurance charge for Internet orders and a $9.95 handling and insurance charge for mail, phone or fax orders added, excluding AK & HI orders, or any order where the customer pays actual freight & insurance. This charge is per order. If items are backordered there will NOT be another handling and insurance charge. On any refused package(s) the customer is responsible for outgoing and return shipping charges, including hazardous materials fees.

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    Backorder Shipping Charge

    All backorder items ship separate from the in-stock order and do not have a shipping charge. If items are backordered there will NOT be another handling and insurance charge.

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    Signature Required Shipping

    Non-Hazardous Shipments normally require an indirect signature for delivery. All shipments over $300 require a signature. All Hazardous, Air shipments, and shipments of $1000 will require an adult signature for delivery.

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    Hazardous Material

    Hazardous Materials cannot be shipped via US Mail. Powder, primers & liquid cleaning chemicals over 1 quart, will be charged a $28.50 hazardous material fee per package. Any hazardous materials (primers, ammo, fuse) shipped via air will be charged a $40.00 hazardous materials fee per package. Air Haz is shipped only by UPS.

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    International Shipping & APO/AP Addresses

    We do accept orders from international customers. NOTE: We require a $500 minimum order. All freight is billed to the customer. We will normally ship via Parcel Post, Air Parcel Post, FedEx or Freight Forwarder. Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license is required to export rifle & pistol ammunition & components. Some other items such as scopes, shot shell ammunition & components, & gun parts may also require export licenses to certain countries. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments. 
      
    Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address. 
      
    If you are a dealer outside of the United States and would like to order from Graf & Sons, please send us a copy of your dealer's license or re-seller's permit (subject to approval).  If you are not a dealer, but you know one in your area, please take this information to them. Ask them to send us a copy of their business license and we will send them the necessary information. 
      
    Our mailing address is: 
    Graf & Sons, Inc 
    Attention: International Sales 
    4050 S Clark St 
    Mexico, MO 65265 
    Phone: 800-531-2666 
    Fax: 800-367-7626

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    Alaska, Hawaii & P.O. Boxes

    Orders shipping to AK & HI are charged actual freight & insurance. Ammunition and primers can NOT be shipped via USPS, these items must be shipped via Fed Ex or UPS and the Air Hazardous Mat fee ($35.00) is imposed when selecting this method. Powder can only be shipped via freight forwarder to Alaska and Hawaii.  We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Please call us at 800-531-2666 if you would like a quote on freight charges before placing an order.

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    Order Confirmation E-mails

    Within minutes of placing your online order, Graf & Sons will send a confirmation that your order has been received.

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    Returns & Exchanges

    We want you to be pleased with your purchase, but if something isn't correct, let us know. If you need to return a product, we will make every reasonable effort to satisfy you. For all returns, please contact Customer Service prior to shipment at 800-531-2666, extension 3, or e-mail at customerservice@grafs.com and we will make arrangements to correct your order. We will process your return and issue you a Return Authorization Number. ABSOLUTELY no returns on used items, items not in resalable packaging, or without obtaining a Return Authorization (RA) number, which expires 30 days after issuance. We'll gladly accept returns for any Graf & Sons order upon receiving your items within 45 days of the Invoice date (some Exclusions apply). We regret that we do not refund original shipping costs with the return. 
      
    To return product to Graf & Sons, please follow these instructions: 
      
    1. Contact Graf & Sons to receive your Return Authorization Number. 
    2. Repack merchandise. 
    3. Ship the package to us: Graf & Sons, Inc   4050 S Clark St   Mexico, MO 65265 
      
    It takes up to 30 business days to process the return. Credits will be issued according to the method of payment when the order was placed. (Example: credit card orders will be applied back to the credit card; Open Accounts are credited on the account; Cash orders will be credited with a check)  We will notify you once your return has been processed. Please note that your financial institution can take up to seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

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    Picking Up An Order

    Pick up local orders at our retail store, Graf's Reloading Superstore, located in the front of our warehouse at 4050 S. Clark, Mexico, MO 65265.

    Call ahead (573-581-9777) and they’ll have what you need ready when you arrive.

    Hours (central time zone): M-F, 9am - 6pm; Saturday, 9am - 4pm.

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    Replacement Parts

    Graf & Sons stocks a supply of the most popular replacement parts from many manufacturers.  If you do not find the part you are looking for on our website, please contact the original manufacturer.

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    Product Warranty

    For the quickest resolution to any problems related to product defects or other warranty issues, please contact the manufacturer. 

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    Security & Privacy

     

    Privacy Policy

    By using this site, you agree to the terms of our policy. This Privacy Policy covers any personal information that Graf & Sons obtains from you when you use services on our site. This policy does not cover the practices of companies that Graf & Sons does not own or control, or the actions of people that Graf & Sons does not employ or manage. Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page. 
    We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example: 
    We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. 
    * We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes. 
    * We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. 
    Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk. 
      

    How Graf & Sons Uses Your Personal Information 

    Graf & Sons collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes. 
      
    Customers have three choices relating to the way in which Graf & Sons exchanges information with other reputable companies. 
    Choice one: Your information will be used by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising material. Graf & Sons Inc. may contact you for any purpose. Graf & Sons will exchange your information with other reputable companies. 
    Choice two: Your information will be used exclusively by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising materials. Graf & Sons Inc. may contact you for any purpose. Your information will not be exchanged with any other reputable company. Graf & Sons Inc. will keep your information strictly confidential. 
    Choice three: You may choose to receive no correspondence at all. Your information will not be used for any advertising purpose whatsoever. You will not receive any Graf & Sons Inc. printed catalogs, sales fliers, email specials, or any other type of advertising materials. Your information will not be exchanged with any other company. Graf & Sons Inc. will keep your information strictly confidential. Graf & Sons Inc. may still contact you regarding information needed in the course of normal business such as order confirmations, backorders, tracking numbers, etc. 

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    International

     

    Placing International Orders

    We do accept orders from international customers. We require a $500 minimum order.

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    International Availability

    Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license (which costs $250) is required to export rifle & pistol ammunition & gun parts and components. Some other items such as scopes and shot shell ammunition may also require export licenses to certain countries. Items are not available in all areas. Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address.

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    Shipping Costs & Delivery Schedules

    All freight is billed to the customer. We will normally ship via Parcel Post Priority, FedEx or Freight Forwarder. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments.

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    Payment Methods & Billing

    All listed prices are in U.S. dollars, and we accept cashier's checks, money orders, wire transfers or payments using a credit card. Please contact our International Sales Department at export@grafs.com with any questions. To ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card, Graf & Sons performs security checks, in partnership with third parties. Unfortunately, some non-US based cards may not pass the designated information and security checks. Failure to meet the appropriate security criteria will prevent Graf & Sons from completing your transaction. A notification with the final status of your order will be sent via email.

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    International Returns & Exchanges

    Please contact our International Sales Department for further information on any International return or exchange at export@grafs.com

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    Duties & Taxes

    Duties & taxes are the responsibility of the customer purchasing the product.

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